Tech

Web chat is the preferred channel for consumer customer service according to a new report from Fifth Quadrant.

New study reveals SMBs are losing over $24 billion in productivity every year, due to non-technical employees having to manage a company’s IT solutions.

She Business has partnered with Commbank’s Women in Focus to host a Digital Treasure Hunt in Sydney where small business owners will learn to become savvy with social media.

Managing your social media can be a difficult task. Using Hootsuite is one way of simplifying the process.

While credit card use has slowed down, many Aussie credit card holders are holding onto their debt. RateCity predicts it could take over 24 years to pay off current debts.

New survey reveals that while a vast majority of Australian executives have an active and up-to-date LinkedIn profile, only 6 percent had found a job as a result of membership.

Digital signage technology is soon to change the face of Australian business, as 4 out of 5 brands internationally have already experienced a 33 percent increase in sales using this technology.

Twitter has launched a new service that hopes to revolutionise online music discovery in the same way it has revolutionised online communication.

A majority of Australian SMEs will consider replacing their accountant if they fail to make the transition to cloud-based computing software, according to new research by CCH.

We recently sat down with Jive Software’s Palo Alto-based Chief Marketing Officer John Rizzo to discuss new social technologies and his company’s expansion in the Australian market.

The decision to create a mobile website or a mobile app for your business is now becoming essential.

Effectively engaging with consumers on social media networks is more important than ever, with the amount of time Australians spend on social media decreasing over the past year.

Developing content for social media platforms, whether it be curated or created is one of the most important activities of social media marketing.

StartSomeGood has partnered with financial services provider ING DIRECT to launch Dreamstarter, a crowdfunding initiative to help boost Australia’s social enterprise sector.

Adaptive Planning, global cloud-based business analytics solutions provider, recently announced the introduction of Adaptive Consolidation, a new integrated cloud-based solution for comprehensive close-and-disclose financial consolidations and analysis.

Small to medium-sized business operators who embrace cloud computing and business websites were twice as likely to enjoy rising revenue than others in the past 12 months, according to MYOB.

Teleworking. It’s a word you hear more and more often in business circles. Not quite on the bandwagon yet? Now’s the time to get on board.

‘Strictly Digital’ is a joint initiative between Yellow Pages and Google that will deliver free digital marketing education for small businesses at 18 locations around Australia between April and September.

Commonwealth Bank has announced the return of the free Small Business Forums to help local business owners grow their business through effective implementation of technology.

The introduction of a multi-channel strategy may initially appear dauntingly complex as it potentially incorporates seven categories of channel.