News
While some consumers admit business profiles on social networks influence their spending behaviour, KPMG has found a greater number look to official websites for recommendations and information.
The New Year is a perfect time to begin setting business goals, and Brad Callaughan has some advice about how to actually achieve them this year.
“Remember, your goals don’t have to be a secret, tell someone close to you so they can keep you on track to achieve your goals.”
Vodafone Hutchison Australia (VHA) is again in the sights of the Australian Communications and Media Authority (ACMA), after complaints showed the company’s dealers have been ignoring the Do Not Call Register.
Many Australian online retailers celebrated their busiest online shopping period ever last month, with PayPal reporting some established local retailers are beginning to fight back against international competition.
The Fair Work Ombudsman has found over 750 retail workers across the country were unknowingly underpaid, and the watchdog is asking guilty businesses to reimburse affected staff – at a total cost of $585,000.
Electricity prices are only going to continue to climb this year, which is why Rhys Clay says it’s time businesses act against power expenses now.
“Some businesses may be able to significantly reduce their electricity bill by directly negotiating an open-contract for electricity supply.”
Thomas Mahon blogs about giving more back to both existing and prospective customers this year, and the difference this could make to your business.
“I’m going to make a concerted effort to give more back to the community we market to, because this forces you to think about what gift they truly want, I’ve already found myself engaging with customers on a much deeper, much more honest level.”
Despite a decision by the Reserve Bank to cut interest rates by 0.25 percent, retail turnover fell disappointingly flat in November, according to figures from the Australian Bureau of Statistics.
Qantas has been listed three times in the annual PR Disasters Awards, after a spate of embarrassing PR glitches hit the airline in 2011. Are there any lessons SMBs can learn from Qantas’ mistakes?
Keen to set your business apart from its competitors? MYOB’s Kristy Sheppard suggests you begin entering business award programs.
“Community business awards will add weight to your cause with local customers while state and national awards will not only help with those closer to home but will strengthen your business appeal to customers further afield.”
How one retailer discovered the secret to expanding from three to 15 stores profitably.
What do you do when a reporter refuses to see your product the way you do?
What your employees won’t say could be what you most need to hear.
A leading retail body is calling on the federal and state governments to consider the impacts of new taxes on consumers and businesses, as many begin 2012 budget discussions.
Understanding customer and brand touchpoints is vital to small business success, but Rick Marton believes too many organisations overlook the importance of touchpoint analysis.
“Many businesses only think of the obvious touchpoints during the customer experience but many other moments enter the mind of the customer, influence their feelings and have an impact on their likelihood to be a fan of what you do.”
Lady Danielle Di-Masi refreshes your memory on the five top business etiquette tips to help you be successful for the year ahead. Will you need to practice your handshake over the holidays?
“Give me a limp handshake and I will slap your wrist and make you do it again.”
The Council of Small Business of Australia (COSBOA) has expressed concern about the health of small business owners Australia-wide following a recent survey by Telstra Business that found more than half will be spending the holidays doing work.
The four major banks are closing the gap in business satisfaction against smaller rivals. Satisfaction with the Big Four climbed to a new record high in November, continuing a trend seen throughout 2011, according to the DBM Consultants Business Financial Services Monitor.
How difficult is it to buy something from a business? Kristy Sheppard’s experience shows the power that even basic communication can have.
“I’ve just gone through a shameful experience with a group buying website and have been reminded of the simple power a business owner wields in replying to a customer…”
Almost three in five Australian small business owners (55 percent) will work during the Christmas/New Year holiday break and more than one in three (36 percent) will not take any time off.
