Telstra Mobile customers affected by yesterdays network blackout in Queensland are encouraged to lodge claims for compensation, a Telstra spokesman has said.
Telstra’s mobile network was down for almost 12 hours yesterday across parts of Queensland, with customers who were financially impacted by the outage encouraged to lodge claims for compensation with Telstra.
Telstra spokesman Craig Middleton says the cause for the network outage has not been determined yet, but customers who believe they have cause for compensation should go through the system set up to handle claims.
“We have a system where customers can make claims for compensation – they are considered on a case-by-case basis,” Mr Middleton said..
“If they go to www.telstra.com, customers who believe that they’ve suffered some form of financial disruption can pursue that.”
Mr Middleton says the mobile network came back online after being rebooted last night.
“It saw data flow back on to our mobile network – that started at about [6:15pm last night],” he said.
“By [6:55pm AEST], we had restoration of the NextG Network – now the cause of the disruption throughout the day remains under investigation.
“We’ve got systems engineers from Telstra, we have our networks suppliers people working on it, and we have international experts looking at the data that we’ve retrieved from the system.” Mr Middleton said.
Telstra previously had attributed the problem to an update made to the Telstra’s core network overnight.
“While they were planned, these changes unexpectedly created issues in the 850MHz mobile phone network serving Queensland,” a Telstra spokesman said this afternoon to itNews.