Home topics news Suncorp Chief Information Officer, Adam Bennett. Credit: Suncorp News News Tech makeover paves way for Suncorp’s fy23 success Yajush Gupta August 16, 2023 Digitisation, automation, and artificial intelligence (AI) have played a pivotal role in bolstering the performance of Suncorp Group, as the company announced its FY23 results. Highlighting the significance of being technology-enabled as a strategic pillar in its FY21-23 plan, the Group showcased substantial progress towards improved customer and employee outcomes. This technology-driven transformation has fueled growth and operational efficiencies across the business. Adam Bennett, Suncorp Chief Information Officer, described the successful completion of the FY21-23 plan as a significant organizational milestone. Bennett emphasized the instrumental role of technology, particularly digitization, automation, and AI, in driving operational transformation across the value chain. He acknowledged the transformative power of innovative technology solutions, simplifying processes for customers and enhancing organizational efficiency. As Suncorp transitions into its FY24-26 plan, the focus on streamlining and modernizing core tech platforms continues, including the completion of cloud migration by year-end. Digital Dominates Choice of Channels Collaborative efforts between agile technologists and insurance experts have propelled customers towards digital channels as the preferred choice, resulting in a surge in unique digital users to five million in FY23. Digital transactions have witnessed a substantial uptick for the Group’s mass insurance brands, encompassing Home, Motor, and CTP products. These digital transactions now account for 68% of all sales and 44% of service transactions, up from 49% and 29%, respectively, at the plan period’s inception.