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Satisfaction levels drop for ‘big four’ banks

Satisfaction levels for the big four banks have dropped in the last 12 months, according to the latest TNS Business Finance Monitor (BMF).

The Business Finance Monitor found that in the last six months to July, just 73.2 percent of business banking customers were satisfied with their relationship with their main financial institution, down from 75.1 percent in the 12 months to July.

Each of the big four banks saw a decrease in satisfaction, with a combined drop of 3.6 percent, to 71.2 percent in the six months to July.

ANZ currently remains the bank of choice with the highest satisfaction levels (74.7 percent), with Westpac following closely behind on 72 percent. NAB appears to have lost the most ground, dropping by 4.5 percent to 67.8 percent, while Commonwealth Bank remains steady at 70.8 percent.

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Jessica Stanic

Jessica Stanic

Jessica has a background in both marketing and journalism and is dedicated to making the website the leading online resource for small to medium businesses with ambitions to grow.

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