Customers demand multi-channel retail offerings

By David Olsen · 16 July 2010 · Locked

Retailers warned: adapt or lose customers

Australian retailers are being told to step up their game or risk losing sales and customers. But what channels are they expected to master?

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Summary

Australian retailers are being warned that they will lose both sales and customers if they do not engage with their customers consistently across multiple channels.

Tags: customers, Engagement, iphone, Online, Retail