Home topics news Image Credit: Clark Street Mercantile Expert News Retail Expert Experts reveal retail trends that aren’t going away anytime soon Yajush Gupta January 26, 2022 There’s no doubting that the pandemic had a significant impact on the retail sector. Despite this, the retail industry’s persistence has been on display for the past two years and shows no signs of dying down. Retailers developed technologies that pushed contactless shopping and payment to the mainstream. Traditional retail is still going strong, despite widespread fears that it would collapse into the eCommerce boom. As retailers and entrepreneurs look ahead to a future filled with opportunities and uncertainties, we asked industry experts about the key retail trends they expect to see in 2022. Customer is God Nati Harpaz, Managing Director and Co-Founder of TradeSquare “Last year was the year when the customer took the upper hand in the retailer-consumer relationship. Social-distancing requirements and trading restrictions imposed by governments forced many consumers to change the way they shop. “They had both good and bad customer experiences, and those experiences shaped expectations as they became more confident shopping online. Consumers generally became more demanding in terms of product quality, brand authenticity, service expectations, delivery options and payment choices, increasing the pressure on suppliers and wholesalers to help retailers step up to the new playing field. “This change drove trends that will undoubtedly endure through 2022, and both wholesalers and retailers need to recognise the game has changed – most likely forever. Buying and sourcing