Tag: Retail

Innovation is shaping our world at a relentless pace. Where we once had to queue for the smallest purchase in a supermarket, we can now use self-serve checkouts – a technology that gives customers quicker transactions and increases the efficiency of the retailer. This change doesn’t work in the favour of all brands though, so here’s a look at how how a few are using customer engagement to beat the challenges thrown up by new technology.

Iconic chocolate and confectionary company Darrell Lea has entered administration after 85 years of business, leaving the future of more than 700 workers in doubt.

Australians are well and truly embracing technology as a new way to shop, with nearly 40 percent having used a smartphone or tablet to compare prices and find a better deal, new research has found. There are a few simple ways businesses can capture these savvy comparison shoppers, both in-store and online.

Australia is not known for it’s remarkable customer service, which is why so many of us are shocked when we’re greeted with some outstanding customer care. Here, MYOB’s Kristy Sheppard shares a recent service experience that surprised her, and how this has endeared her to a business she wouldn’t normally frequent.

Chances are, your customers are conducting pre-purchase research. Here’s how to tap into that educated base.

Cloud-based solutions are being used by a growing number of retailers to support important business functions. While some concerns remain about data security and application uptime, there’s significant movement within the industry toward cloud-based, on-demand solutions – and it’s not hard to see why.

Clothing retailers are being urged to perk up their customer service or continue to experience gloom and doom when it comes to sales. One retail expert has three pieces of service advice every store owner should live by if they want to stay in business.

Despite warnings of subdued confidence, consumers are continuing to purchase digital devices from local retail outlets as technology products continue to decline in price, new research has found.

Cloud computing isn’t new. What’s new is that improved broadband and new applications make it a real option for businesses to manage their IT needs without having to buy hardware and software that rapidly outdates.

In retail, it’s not uncommon to be left with surplus stock which can end up putting a strain on your profit margin. If you find yourself in this situation there’s no need to worry – there are several different ways to connect with prospective surplus stock buyers and get cash back from your excess inventory.