Tag: Listening To Customers

Whether you are an online or offline franchise business, exceptional customer service is crucial to the continued success and growth of the brand.

Four in five Australian contact centres use customer feedback programs, but less than a third pay any attention to it.

Big businesses appear to have one huge advantage over smaller guys – they have access to best practice knowledge and tools to help them beat their competition – especially smaller competitors. Think you can’t access these skills and knowledge? Think again.