Tag · 3 stories
#Customer Service On Social Media
Cloud ◆
Social media + cloud = great customer service
As social media becomes more pervasive and powerful, it is being viewed by some businesses as both a threat and an opportunity. Here’s how to protect your business from an online customer revolt.
Tony Armfield · 2 min
Locked ◆
Socially savvy SMBs enjoying improved customer relationships
Over 70 percent of small business owners who’ve embraced social media believe it has been a success and led to better customer relationships, according to a new survey.
Gillian Wolski · 2 min
Locked ◆
Businesses can’t afford to neglect customer service on Facebook
Some well-known retailers are not responding adequately to customer-service complaints online. Your business should not do the same.
Entrepreneur.com · 2 min