Tag: Chat Bots

Chatbots: They were designed to make our lives easier, but sometimes it feels like they’re actively trying to make them harder.

Consumers have become increasingly comfortable with providing personal data to brands in order to receive a personalised experience and seamless customer journey. However, recent news that Uber concealed a data breach affecting 57 million users and drivers for a year, demonstrates the rapid mistrust a brand can generate when it doesn’t adequately protect this data, […]