Digital technology is driving change in the Australian workforce like never before. And while it’s creating more efficient and effective work environments, it also brings with it some unique challenges. Professions and career models have begun to morph, talent gaps are widening, and finding and retaining good-fit candidates has become more complex for businesses of […]
More than 2500 years ago, Greek philosopher Heraclitus declared the only constant in life is change. In the early days of 2018, his words have never been more accurate. But why is it that some organisations thrive in this environment while others wither? What’s the secret to success in a constantly evolving world? On the […]
Automation. Referral programs. Team-wide innovation targets. X-factor recruits. Constant website optimisation. Strategic partnerships with complementary, credibility-enhancing businesses. An experimentation mindset. A responsive product/market fit. These were some of the recommendations yielded by this week’s “Let’s Talk…” feature, which asked a dozen thought leaders, including startup founders, to identify the growth hacks that have helped them […]
Businesses often experience growing pains when their success requires them to expand their workforce. If not managed well, the business can be held back by inefficiencies, costly mistakes, existing employees leaving and clients feeling the stress. However, it is possible to grow in a way that brings your team and clients along for the journey […]
Could a robot do your job? It’s a question that a lot of us are asking ourselves at the moment and, in many cases, the answer is probably yes. Well, maybe not right now, but as artificial intelligence (AI) becomes more advanced, the higher the chances of us finding ourselves redundant in our current roles. […]
Less than a decade ago, the concept of an Artificial Intelligence (AI) powered agents answering customer questions in real time was still considered out of reach for businesses of all sizes. Today, these virtual agents, otherwise called chatbots, are very real, indeed with business adoption growing exponentially. Last month NAB rolled out its ‘virtual banker,’ […]
Artificial Intelligence makes headlines every day: alternately promising to save the world, or destroy it completely. There’s no doubt that it holds exciting potential for businesses. A new global study by Capgemini found that 83 percent of firms surveyed reported that AI generated new roles, with three-quarters seeing an uplift in sales related to AI […]
For many Australians, our passions go well beyond our day jobs – and turning them into viable business ventures has never been easier. Last year, my company’s research found that 1 in 4 small business owners started their venture as a side project while being employed elsewhere. And research commissioned by the NBN revealed that […]
As e-commerce continues to evolve, brands need to be innovative in how they engage with mobile customers. With 79% of all online retail sales projected to be completed via smartphones by 2021[1], brands need to deliver more mobile-friendly experiences, as well as find consistent communication channels to remain relevant. Meanwhile, technology is inspiring brands to […]
With all of the talk about artificial intelligence either stealing your job or revolutionising your industry, it’s easy to overlook something that can be revolutionary for your small business, right now. I’m talking about Marketing Automation. No, this doesn’t involve machine learning, natural language processing or algorithms. Instead, taking some fairly simple steps to implement […]
