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Tech Tuesday: AI-powered virtual assistants for businesses

SMEs are recognizing the pivotal role of virtual assistants in optimizing their business operations.

These assistants are becoming indispensable tools, employed to streamline workflows, amplify productivity levels, and elevate customer interactions to new heights. Tailored specifically for the nuances of smaller enterprises, these virtual assistants bring targeted solutions that integrate seamlessly into daily operations, offering automation across a spectrum of tasks such as scheduling, customer support, data management, and more.

In this week’s edition of Tech Tuesday, we spotlight the leading virtual assistants that are making a significant impact on SME efficiency and growth.

AI SCAPE’s Virtual Agents 

Automated communications and notifications are a reality with Virtual Agents.   Create automated customer journeys by deploying Virtual Agents that can resolve frequently asked questions and provide customers the ability seamlessly self-serve.  

IPscape’s cloud contact centre platform provides over 148 multi-lingual out-of-the-box Virtual Assistants with synthetic voices that possess life-like pronunciation and pitch.  AI SCAPE’s Virtual Agents are easy to deploy across inbound calling and routing workflows. Managers can design responses to queries and create on-brand conversations that are powered by text-to-speech models, enabling human-like interactions at scale. 

Zoho Zia

Zoho Zia is a powerful virtual assistant designed to enhance the productivity of small and medium-sized enterprises (SMEs). It is deeply integrated with Zoho CRM, offering insightful suggestions and task automation that streamline customer relationship management. This integration allows Zia to automate email and chat responses, ensuring efficient and timely interactions with customers. Additionally, Zoho Zia provides comprehensive business analytics, generating detailed reports and insights from Zoho applications to inform strategic decisions. Routine tasks such as setting reminders, updating records, and scheduling can be automated, significantly reducing the manual workload. The assistant is tailored specifically for SMEs, ensuring it meets the unique needs of smaller businesses.

Trello Butler

Trello Butler is an automation powerhouse for SMEs that rely on Trello for project management. It automates a variety of Trello board activities, such as moving cards, creating new cards, and sending notifications, which helps to streamline workflow and increase efficiency. Users can set up custom rules, buttons, and commands tailored to their specific needs, making it highly customizable. Moreover, Trello Butler integrates seamlessly with other essential tools like Slack, Jira, and Google Calendar, creating a cohesive and interconnected workflow environment. By automating repetitive tasks, it saves time and reduces the likelihood of errors, thereby boosting productivity. 


Clara is a sophisticated virtual assistant designed to manage and optimize scheduling and calendar management for SMEs. It automates the meeting scheduling process by coordinating with participants via email, which reduces the back-and-forth communication typically involved in setting up meetings. Clara also helps manage calendars to avoid conflicts and ensure efficient time usage, sending automated reminders and follow-up emails to keep everyone on track. What sets Clara apart is its human-like interaction, which provides a professional touch to communications, making it seem like a real assistant is handling the scheduling. 


x.ai is an intuitive virtual assistant focused on automating meeting scheduling and calendar management. It coordinates meeting times via email with attendees and manages calendar events, ensuring that scheduling is handled efficiently and without conflicts. Users can set customizable preferences for meeting times, locations, and durations to fit their specific needs. x.ai also sends automated follow-up reminders and confirmations, ensuring that meetings are well-organized and attended. Its user-friendly setup and minimal configuration requirements make it easy to deploy and use, even for those not tech-savvy. x.ai integrates seamlessly with popular calendar services like Google Calendar and Office 365, making it a versatile tool for various business environments. This assistant is highly efficient, handling scheduling tasks quickly and freeing up time for other important activities.

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Yajush Gupta

Yajush Gupta

Yajush is a journalist at Dynamic Business. He previously worked with Reuters as a business correspondent and holds a postgrad degree in print journalism.

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