Opinion
“Subscriber experience” is comprehensive, focusing on how to build subscriber trust and loyalty from initial contact through registration, service delivery, customer support, billing and payment, account modification and renewal.
As easy as it might be now to juggle a full-time job and work as a freelance writer in your spare time, you may not have considered the tax implications – a mistake that can leave you out of pocket for several thousands of dollars when your tax bill comes in.
Although there are many new challenges for businesses to deal with, the interconnectedness and collaborative nature of the 21st century global market enables businesses and leaders to exchange ideas and information that can help resolve these issues.
Nobody understands the pressures you face on a daily basis and the threats and challenges you have to overcome to succeed. You might say it’s a bit like being a superhero.
There are a few ways that you can customise your message, cut through the noise and keep your audience engaged with what you’re saying.
The concept of working to live rather than living to work reigns true in many people’s minds and issues like limited work-life balance, unsatisfactory pay and lack of development opportunities become big reasons why staff leave.
For all of the well-known entrepreneurs, there are many who take too great a risk, only to fade into insignificance, never to be heard of again.
Three-quarters of small business employees, and not to mention the majority of freelancers, maintain an office in their home. But a proper workspace at home doesn’t come cheap.
Using networks and tools, organisations are discovering ways to showcase products, provide responsive customer service, build brand loyalty, demonstrate thought leadership, reach new customers, recruit employees, and more.
With the end of the financial year behind us now is the time of year to come up with resolutions, especially for small to medium sized enterprises.
Have you ever stopped to think what it was like being an SMB just a decade ago? For some of you, this scenario might even have been a reality.
The last few months, we have been reverse engineering our business, website and services to evolve and the process has been interesting, but challenging.
With high profile security breaches such as the iCloud and Sony hacks hitting the headlines last year, the concern for the security of our own personal information and sensitive data continues to mount as we await the next high profile attack.
In today’s super-connected, always-on era, businesses of almost any size can reach markets and customers beyond their borders with unprecedented ease.
The accessibility and advancement in technology is increasing the scope of learning strategies within small business. As a result, there has been a conscious shift away from traditional learning techniques that were often perceived as dull and boring.
“Just as you would insure your company car to protect against unforeseen events while driving on the road, so too should you insure your business against unforeseen events on the global cyber-highway.”
Traditionally deadly sins have come as a neat package of seven, however, entrepreneurs appear to be more readily tempted by what we will call the “five deadly sins for entrepreneurs”.
Even small business owners are project managers — no matter what business you may be involved in, from construction to Internet services, you are involved in project management.
When entire companies are being founded on the bases of web – and mobile – applications, it’s time for every company to assess the value that an app can bring their business.
Competition is no longer linear. The ‘unknown unknowns’ are waiting around every corner. Every industry, every sector, is suffering from the competitor they didn’t realize they had.
