Leadership

This week on Let’s Talk, our experts explain what small businesses need to know before switching to AI bookkeeping.

Two in five Aussie workers started 2025 already burned out. Mark Jones explains how clarity, not cash, could transform your approach to the year ahead.

OpenAI didn’t ban legal advice from ChatGPT. Zed Law founder Ryan Zahrai explains what actually changed and why the legal AI vacuum matters for Australian businesses.

Sean Woodward from Zendesk explains why 52 percent of customers switch after one bad phone experience, and how voice AI prevents that loss.

This week’s edition of Let’s Talk features our experts discussing AI’s potential to handle your marketing needs without the hefty price tag of agencies.

Mitchell Down built Fuel Daddy with zero dev experience after getting frustrated with ad-cluttered fuel apps, creating a clean real-time tool now expanding into NSW and Tasmania. 

With 88% of Australian companies hit by cyber attacks last year, Marc Beder from 11:11 Systems shares how to build smarter defences against evolving threats.

What keeps founders going when motivation fades? Our experts share practical strategies for staying driven when your business starts to feel like it’s running you.

From make good obligations to rent ratchet clauses, commercial lawyer Imran Mir explains the lease traps that catch business owners off guard.

Only one in three retailers use delivery data to improve operations, leaving revenue on the table. Shippit CEO Rob Hango-Zada reveals what smart retailers are doing differently.

Cultural moments are becoming more fragmented and community-driven. Retailers using AI and real-time insights to deliver hyperlocal campaigns

Rakesh Prabhakar, Head of Zoho Australia and New Zealand, explains how Australian SMBs can embed privacy-by-design in the AI era.

This week’s Let’s Talk asks experts how you can digitise operations and embrace new technology while still keeping strong relationships with your longtime customers.

Workers in Australia are embracing AI tools, but organisations aren’t yet ready. Here’s how leaders can turn enthusiasm into advantage.

Half of Australians plan to shop Black Friday sales, with 36 per cent buying Christmas gifts early. Shopfully’s Brendan Straw reveals why smart planning beats December chaos.

Australian SMBs cite economic factors as top concern, yet many ignore their best asset: customer data. Renee Chaplin explains how AI changes that equation entirely.

A failed neck harness business taught Nick Orchard everything about avoidance. Seven years later, he shares why your busiest moments might be your least productive ones.

AI promises faster, cheaper customer service. But are chatbots ready for prime time? This week’s Let’s Talk asks experts if businesses should trust AI with customers.

Chris Calverley from Avalara reveals how automated compliance software helps Australian businesses navigate new tariff requirements.

Only 9 percent of Aussies feel connected to CBDs anymore. Colin Birney from Square shares six strategies to help businesses win in the neighbourhood economy.