Business Tech
The use of chatbots in mobile messaging will inevitably ‘usurp’ call centres as the norm in customer care but businesses must take care not to overstate the capabilities of their bots, according to Steven Fitzjohn, the regional vice president (APAC) at LivePerson. To better understand attitudes towards the use of chatbots in customer care, the […]
Picking a domain name is one of the best and exciting things when you’re about to have your very own website – be it for your small business or for your personal use. So, you already have a list of your preferred domain names; you should have a couple or at least a top three […]
Gartner defines customer experience (CX) as “the customer’s perceptions and related feelings, caused by the one-off and cumulative effect of interactions with a supplier’s product or service, marketing, channels, employees, and systems.” However, there is a crucial element of CX that has been overlooked within the customer engagement management landscape. It’s called Operational Customer Experience (OCX) […]
Although change is not without its challenges, business leaders cannot afford to bury their heads in the sand as technology advances at an exponential rate – to do so means certain doom. This was the key takeaway message from Telstra’s recent Future of Business roundtable, which drew together leading futurist Ross Dawson as well past […]
A common symptom of the 21st century is the reliance on a digital productivity tools…often to the point where the users become inefficient. Sound like an oxymoron? Recent research by Nitro shows Australians aged 18 to 25 (Gen Y) are over-reliant on email, apps, social media and cloud technology, and thus new productivity pitfalls are emerging. The research found specifically that nearly nine […]
The latest generation of office automation devices from Canon are designed to help businesses significantly reduce the cost of the document production while delivering on their digital transformation strategies, according to Peter Brittliff, Senior Manager Product at Canon. Brittliff said the four colour A3 multifunctional devices in the imageRUNNER ADVANCE C5500i Series reduce the burden […]
Organisations planning to streamline workflows by using a digital document management system need to ensure staff are consulted throughout the deployment process. Regular communication about the new technology and its impact on jobs will ensure staff embrace rather than resist the changes. Staff consultation Digital document management systems sit at the heart of an organisation’s workflows. […]
Custom software development is the process of specially designing and developing software for a specific organization or user, as opposed to generic software packages which are designed for the mass market. Choosing the right level of investment can make or break a small or medium-sized business. It is a difficult process to weigh the expected […]
A new study offers a business case for adopting artificial intelligence (AI), finding that organisations that are further along in their AI maturity were more likely to have enjoyed faster revenue growth over the past three years. Commissioned by Infosys, the research report, Key findings from Amplifying Human Potential: Towards Purposeful, Artificial Intelligence, polled 1,600 […]
Many businesses are using managed IT services these days, and there are some great reasons for doing so. You may be wondering whether you should be using them as well, so here is a guide to what managed IT services are and how to tell when you should be using them. Overview of Managed IT […]
Teamwork feels good when you all get together to get something done, and it can be a whole lot easier to find some effective solutions to any number of problems, when you work out the best way of achieving the best team collaboration possible. Software that is developed by someone such as www.avaza.com to fulfill […]
New technologies continue to launch in the blink of an eye meaning it isn’t always easy for business leaders to discern which will and won’t advantage their organisation. To help you identify the best tech bets for 2017, here are five guiding principles. 1. Spot the exponential curves and work out the customer value proposition within them Disruption by low-cost competitors […]
Businesses were promised a ‘paperless office’ as far back as the late 1970s but we are still waiting for that utopia to materialise. In the meantime, many businesses are doing their part to reduce the amount of paper flying around the office. This includes communicating via email wherever possible and reducing the amount of printing […]
Any business entering into the online world first hears about SEO. That’s a good start for many and is a needed tool in the vast and often confusing online world. Many businesses will receive hundreds of solicitations from various SEO companies that will promise amazing returns and being shot to the top of Google rankings. […]
Technology is redefining the workplace and removing geographical barriers to worker collaboration, providing businesses with new ways to create ideas and innovate, according to Workplace of the Future ‘evangelist’ Amy Barzdukas. Dynamic Business spoke to Barzdukas, who is the Vice President, Global Solutions Marketing with video conferencing company Polycom, about the challenges and opportunities associated with the evolution of the […]
If you want to hear some of the industry’s biggest movers and shakers offer advice to small businesses on how to outsmart the big guys, get in fast because tickets are selling now. The 2016 Digital Marketing Forum will feature the head of brand at Facebook, two extremely successful business owners and a renowned brand […]
With IT teams largely responsible for its success, digital transformation has plunged IT professionals into the spotlight – for all the right reasons. You have to hand it to IT professionals. They keep critical systems running with limited resources, they configure networks like it’s no big deal, and they are often the first to recognise […]
Whilst business apps allow for greater productivity, efficiency and can even affect bottom-line results, when it comes to the adoption of mobile apps in the workplace, many companies are lagging behind. Here’s a closer look at some of the mobile app challenges facing organisations today. Mobile app opportunities There’s no question that mobile apps are […]
Cloud-based ERP provider JCurve Solutions has gained a firmer foothold in the local market after reaching an agreement with Netsuite that enables it to grow its customer base beyond the small business category. Previously, JCurve Solutions held the exclusive rights to distribute the small business edition of NetSuite’s cloud ERP technology in Australia and New […]
Reasons a business enter into contract typically include commercial gain. If a signed contract is returned incomplete or late – or worse, a signature has been forged – it could end up costing some or all of the parties involved. According to Brad Newton, vice president of DocuSign ANZ, businesses can avoid these types of […]
