Lorna Brett

Billie Goat Soap may have become a household name for its curative abilities, but as founder Leanne Faulkner will tell you, building the $2 million business wasn’t an easy ride.

A new CHOICE survey has uncovered which of the country’s largest retailers are delivering the best and worst customer service, and the results don’t bode well for Harvey Norman.

The 2012 Telstra NSW Business Woman of the Year award winner was announced in Sydney this week, in front of a 600-strong crowd of peers and supporters.

When avid scuba diver Mike Davey bought the Jetty Dive Centre business in 1996, he was hoping simply to explore his hobby while servicing fellow divers with high-quality products. In reality though, he’s managed to build a successful multichannel business – this is how he did it.

Ever thought society could be making better use of vacant space in cars, buses and trucks? That’s exactly what the four founders of the MeeMeep start-up are attempting to change, by creating a marketplace where people can sell this unused space and help with the delivery of products.

Online editor Lorna Brett spent an hour with some LinkedIn heavyweights in Sydney this week. Here are some of the key lessons for small business she took away from the meeting.

The ‘Will It Blend?’ video series has been named the most successful viral marketing campaign of all time. Here, the founder of Blendtec and star of the video series Tom Dickson talks marketing tricks for the digital age.

Although customer service standards remain below par in Australia, consumers have rated small businesses better than big organisations at delivering a positive customer experience.

If your workplace could use a bit of a morale boost, why not consider bringing your dog in for the day? Research has found this could reduce stress levels and make work more satisfying for employees.

In the four years she spent ‘mummy blogging’, Louisa Claire says she fended off countless pitches from brands that were way off the mark. Now, she’s building a successful business by connecting brands with the bloggers who have the ear of their target audience.