We live in exciting time. It seems like every day a new device or application is launched that has the potential to change our lives and the way we do business. Unfortunately, most small businesses do not have the means to buy every single new innovation so they need to be pragmatic on where and […]
Speaking to customers used to be easy. There was a time when regional banks once knew the names of everyone in town, their birthdays and their favourite drinks on a Friday. And not so many years ago, a big advertising campaign with a small inbound contact centre to fix any small issues, was considered a […]
For small business owners, the intrigue of taking their products and services off shore can be too exciting to ignore. But among all the hype that international business can bring, there are still numerous risks to assess and manage if you decide international trade is right for you. Perhaps the most important area to consider […]
Ecommerce has grown at lightning speed in recent years, its impact felt in every aspect of our daily routines – and confirmed by the research and predictions handed down by industry thought leaders such as Deloitte. The multinational professional services firm recently published its predictions for 2016. Here are some of the takeaways from the report: 150% Rise in ‘Touch […]
Ever wondered what makes a strong company, strong? You’re not alone. For years, unsuccessful brands have been chasing the “secret formula” used by Apple, Amazon, Zappos, and others. Here’s what separates the good from the mediocre. Market And Customer Impact Brands that are wildly successful “wow” their customers. They don’t just make them happy or […]
Organisations are increasingly faced with the challenge of integrating technology into their workplace. That said, digitisation presents many innovative ways for businesses to improve their work processes, in ways that are tailored to the specific needs of the organisation. One such technological innovation that drives team productivity is custom apps. According to FileMaker’s recent State […]
Many of Australia’s small businesses might be missing out on potentially valuable tax deductions by not consulting with a financial expert, according to research highlighted by finance and tax software developer Intuit. Conducted with Galaxy Research, the study involved a survey of 400 small business owners in May, this year. The researchers found that, as the countdown to EOFY […]
Innovation without a market is like cooking a meal for one – you can still feel satisfied, even if no one else would eat it. But what happens when you start serving your cuisine du jour to others? The decision to innovate can be a difficult one, as innovation typically involves a longer term commitment of […]
Giving to charity is generally done without an expectation of financial gain, but it can reap surprising benefits in other ways. If your business has the funds and opportunity to sponsor or support a worthwhile not-for-profit cause, here are some great reasons to consider jumping at the chance to do so. Improving PR and […]
According to the Committee for Economic Development of Australia, ‘disruption is the new normal‘. While this phrase may seem to be a contradiction, it does highlight the pervasiveness of disruption as a strategic method for organisations wanting to gain a competitive edge. The term ‘disruptive innovation’ appeared in a 1995 Harvard Business Review article ‘Disruptive […]
