SellSmartly is a software platform that unifies omnichannel customer messaging, AI agents, and social CRM to help businesses manage customer engagement across WhatsApp, Instagram, Facebook Messenger, TikTok, Telegram, Line, email, and more. It aims to solve critical business problems around lost leads, scattered messaging across platforms, delayed responses, and inconsistent customer experience—especially for organizations operating across markets and needing cross-border service.
Key Features
Omnichannel Chat and Unified Inbox: SellSmartly aggregates messages from a wide range of social media, messaging apps, emails, and your website into one dashboard. This ensures that all customer interactions are logged and no messages are missed.
Automation and AI Agents: The tool includes AI-powered chatbots with templates for common workflows like welcome messages, order updates, and promotions. These bots handle routine inquiries 24/7, help qualify leads, and escalate conversations to human agents when needed.
Social CRM & Customer Data: It builds unified customer profiles by collecting interaction history, tags, preferences, order data, and lifecycle stages. These tools support segmentation and targeted outreach.
Real-Time Translation: Supports two-way translation in over 100 languages, enabling teams to communicate seamlessly across language barriers.
Data, Analytics & Quality Inspection: Provides real-time reports of conversation volume, response times, satisfaction scores, performance dashboards, and features for smart quality inspection—especially valuable for after-sales teams.
Team Collaboration & Management: Features include multi-member permissions, automatic assignment of conversations through tagging, material libraries, script/template management, and visibility into each team member’s performance across channels.
Pricing
SellSmartly offers four pricing tiers—Free, Pro, Max, and Custom—designed to scale with business needs. All pricing details are drawn from the tool’s most recent official data.
Plan | Cost / Month* | Key Limits & Features |
|---|---|---|
Free | US $0 | Up to 2 team members, 1 official channel, 1 hosted device, 100 active contacts per month, 10,000 AI assistant points/month and 200 AI member messages; includes 7×12 support. |
Pro | US $12.72 (monthly) or higher if billed annually | Adds up to 10 official channels, unlimited active contacts, 100,000 AI assistant points/month, 2,000 AI member messages, plus marketing mass messaging, channel links, removal of SellSmartly branding. |
Max | US $159.20 (monthly) or equivalent annual pricing | Adds up to 30 official channels, 1 million AI assistant points/month, 5,000 AI member messages, dedicated account manager, history export, API/webhook integrations. |
Custom / Enterprise | Contact sales | For large-scale uses: over 100 team members, many channels, advanced SLAs, often fully customizable feature sets. |
* “Hosted device” refers to cloud-provided app instances like WhatsApp or Telegram apps. Pricing changes and regional promotions may apply.
Beyond base subscription fees, add-ons are available: extra AI assistant points, email service for bulk sending, and expanded AI message quotas. These extras are priced separately.
Who is it for?
Small to mid-sized businesses that are starting to use multiple social channels and need to centralize customer inquiries in one place, but don't yet require advanced integrations. The Free or Pro plan may suffice in early stages.
E-commerce retailers and cross-border brands dealing with customers in multiple time zones and languages will benefit from features like real-time translation, AI automation, and round-the-clock basic support.
Customer service and after-sales teams in companies facing large volumes of repetitive inquiries (e.g., shipping, returns). SellSmartly’s tools help reduce manual effort, improve response times, and elevate issue tracking.
Growing businesses with marketing and growth functions that need to send bulk messages, run automated campaigns, and generate reports linking customer interactions to campaigns.
Larger enterprises that require API access, integrations (webhooks), dedicated account support, user permissions, and compliance with global security standards (ISO 27001, ISO 27701, etc.).
Final thoughts
SellSmartly is a mature customer engagement platform for businesses aiming to unify their communications, automate routine workflows, and scale support across channels and languages. Its tiered pricing allows organizations at various growth stages to adopt it, and the combination of AI agents, robust CRM, and analytics offers a compelling value for businesses with evolving customer touchpoints. The Free and Pro plans are approachable for smaller operations, while Max and Custom plans unlock the integrations, capacity, and support needed for enterprise-level demands. While pricing and limits are transparent, teams should evaluate their current and projected volume of contacts, channels, and automation needs to correctly assess which plan delivers the best ROI.
Visit the official website for more.
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