Rebutdesk is an open-source helpdesk platform specifically designed for online businesses using Stripe or PayPal. It integrates buyer support, including email and live chat, refund tracking, and chargeback and dispute management into unified cases, making it easier for teams to collect evidence, handle promises, and respond to disputes. The platform lets you deploy either in the cloud or self-hosted with your own API key and infrastructure, ensuring more control and alignment with company compliance needs.
Key Features
Case Inbox: All buyer interactions, whether via email or live chat, are grouped into unified support cases. Case timelines include message history, internal notes, status changes, assignments, and order and payment data.
Dispute & Chargeback Workflow: When Stripe or PayPal disputes arise, they appear within the relevant case. Notifications include deadlines, evidence PDF generation, and a review stage before submission.
AI Assistance: Users bring their own OpenAI-compatible model. AI helps with drafting support replies, summarizing long cases, and answering in live chat for routine queries. Critical interactions such as refunds, promises, and escalation must be approved by a human.
Self-hosting Option: Full product functionality is available in self-hosted mode with Docker or via Cloudflare Workers. No limits are imposed on agents or case volume in this setup.
Security & Compliance: Licensed under AGPL-3.0, Rebutdesk supports OAuth and password-based authentication, roles and permissions, audit logs, two-step sign-in, and GDPR-style data privacy policies. Attachments are stored via S3-compatible storage.
Pricing
Rebutdesk offers both cloud and self-hosted deployment paths, with transparent tiered pricing for the cloud version:
Self-hosted Version: Free, with no limit on the number of agents or cases. Requires your own infrastructure, including PostgreSQL and optional pgvector.
Cloud Starter ($29/month): For one store, up to 3 agents, and up to 1,000 cases per month. Includes Stripe and PayPal dispute workflows, hosted email, and your own AI model.
Cloud Growth ($79/month): Supports 3 stores, up to 10 agents, and 5,000 cases per month. Adds evidence templates by dispute reason code, win-rate reports, and SLA policies.
Cloud Scale ($199/month): Designed for larger operations, with 10 stores, unlimited agents, and 20,000 cases per month. Includes enterprise-grade features like SSO, audit logs, and priority support.
Plans renew monthly. Annual billing offers roughly 20% savings. A free 14-day trial is available with no credit card required. Refunds are allowed within 14 days of the first payment; renewals are non-refundable.
Who is it for?
E-commerce sellers or online businesses using Stripe or PayPal as primary payment processors. Rebutdesk is particularly useful for those who frequently manage refunds, delivery issues, or order-related support that may escalate to disputes.
Small-to-mid-sized teams, in cloud or self-hosted mode, needing to consolidate support, orders, and dispute management under one roof, especially where chargeback risk and evidence collection are major concerns.
Businesses looking to reduce vendor sprawl: those currently using separate helpdesk and chargeback tools may find value in having evidence, promises, conversations, orders, and disputes in one system.
Teams with internal technical capacity who prefer self-hosting to maintain control over data, security, AI model usage, and costs.
Final thoughts
Rebutdesk offers a focused, well-integrated solution for online sellers dealing with both customer support and payment disputes. Its strongest value lies in bringing together conversations, orders, and chargebacks into unified cases, simplifying evidence collection and helping control costs. The open-source core with powerful cloud options and flat monthly pricing, with no take-rate on recovered funds, sets it apart from percentage-based alternatives. That said, it remains early access: features like multi-payment processor support beyond Stripe and PayPal, more communication channels, or a public help center are still on the roadmap. For businesses where disputes are frequent or evidence is scattered across systems, Rebutdesk is worth serious evaluation.
Visit the official website for more.
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