In today’s competitive business landscape, providing personalized customer support and generating sales is crucial for brand growth. Gorgias is a business tool that aims to help businesses achieve these goals through Conversational AI. With a focus on enhancing customer conversations, Gorgias aims to help businesses sell more and resolve support inquiries effectively.
Features
- AI for Support & Sales: Gorgias offers AI capabilities that are designed to support both sales and customer support functions. The AI Agent is capable of delivering brand-aligned conversations, resolving 60% of support inquiries, and increasing conversions by 2.5 times with tailored recommendations.
- Built for Shopify: Gorgias is seamlessly integrated with Shopify, making it a natural extension of your Shopify store. Users can easily edit Shopify orders, access real-time product information, and run promotional campaigns directly from the Gorgias platform.
- One Unified View: Gorgias brings all customer conversations and data together in one platform, allowing businesses to create personalized interactions. With seamless integration across multiple channels and access to over 100 ecommerce tools, Gorgias aims to streamline customer communication and increase efficiency.
- Gorgias Support Suite: This suite helps businesses automate up to 60% of customer inquiries, increasing support efficiency and reducing operational costs. By bringing all support channels together in one platform, businesses can provide fast and efficient support to their customers.
- Gorgias Marketing Suite: With the Marketing Suite, businesses can proactively engage with shoppers in real-time, reducing bounce rates and increasing conversions. The suite offers proactive chat campaigns and personalized shopping assistance to enhance the overall shopping experience for customers.
Overall, Gorgias is a powerful tool for businesses looking to improve their customer support, increase sales, and streamline their operations. With its AI capabilities, seamless Shopify integration, and comprehensive support and marketing suites, Gorgias aims to help businesses enhance every step of the customer’s shopping journey.
Pricing
Gorgias offers different pricing plans for customer support based on the volume of tickets, ranging from $50 to $169 per month with varying levels of automation. Yearly plans include 2 months free. Custom plans are available upon request.
Visit gorgias.com for more.
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