Home topics technology social-networking-small-business-resources Social Networking Social Networking Friendly and professional: simple pointers to provide better customer service Guest Author May 10, 2017 The duties of a customer service representative are many. They include: finding solutions to customer complaints in person or via phone, email or social media, reaching out to customers to verify information, and assisting with orders, exchanges or refunds. No matter how professional you are, when it comes to customer service there is always room for improvement. Here are some ways to get better in order to give the best customer service possible. Keep in touch with your customers on a regular basis : If you are not making full use of social media networking by now then you definitely should be. You should build up a loyal following on Facebook and Twitter and be posting something on your social media pages at least once a day. If you don’t have time to sit down and do this daily, or you’re worried you will forget, use an automated app like Hootsuite . This will allow you to write all your weekly notifications at one sitting and then schedule whenever you want them posted. Know your products inside out : You can be certain that current customers and potential ones will have questions about your products and services, so make sure you know about them in intimate detail. You can prepare yourself by anticipating the type of questions your customers will have. That way you will be ready