Why SME mustn’t be afraid of online reviews

Summary

Customers have never previously had such a powerful voice thanks to the ever-growing capabilities of the internet and social media. The customer voice has also been amplified with the rise of online customer reviews. Online customer reviews can sometimes be feared by businesses due to the potential for customers to post negative feedback and rate […]

Tags: Customer, Feedback, Google Alert, Michelle Tucker, negative, oneflare, positive, Review