Want to be a good leader? Don’t we all. Well, believe it or not, social skills are key. If your employees don’t like you, or trust you, then your chances of succeeding are limited.
But there’s more to being a good leader, and successfully managing your business, than just being nice. For starters, confidence goes a long way, but make sure that it is confidence, and not arrogance. Being interested in what people have to say is also right up there, as is paying attention to emotional responses; after all, you’re not managing a fleet of robots.