What is your favourite part of a typical day?
When we have patients fly in from all round the world, and we give them the chance to be able to feel normal and blend in with society. Just to see them smile is great.
What’s the least glamorous thing you do regularly in your job?
I share the responsibility of cleaning the toilet with the rest of the staff—everyone is equal at Microskin! But, when I really think about it, there is nothing glamorous about this job, because there are so many emotional ups and downs.
What skill would you most like to improve?
I would most like to undertake further training in dealing with the physiological affect Microskin has on others.
What makes for a good salesperson of the Microskin system?
Microskin does not have salespeople. We offer a service and the support that is needed to attend a clinic. In this circumstance we must never try and sell the system, as this could have a detrimental affect on the patient if they’re not ready to accept the change.
If you could go back in time and do one thing differently in your business, what would it be?
My gosh, I wouldn't know which one to choose from! I believe there are many things that we could all do differently, but our mistakes are all part of learning.
What part of your job would you gladly give up?
To be honest there is nothing that I would gladly give up, as my heart and soul have been devoted to Microskin over the last nine years.
What is one thing you’d most like to do/achieve in your lifetime?
I made a promise to myself that I would take Microskin to the world, so I can make a difference to more people.
Who is the most inspiring person you know?
Professor Roy Kimble who is a professor in paediatric surgery. His total passion and dedication to his work is truly inspirational. He believed in what Microskin had to offer the burns children that he deals with every day of the week.
Who gives you the best advice about your business?
My husband firstly. There are days when I am feeling very down and feeling sorry for myself, but he breaks things down for me. He doesn't always tell me what I would like to hear, but he truly makes sense in the long run.
Secondly, I’d talk to Ian Cribbin, our advisor from AusIndustry’s COMET program.
What keeps you up at night?
Sometimes I believe that my mind never turns off.†It is one thing after another, I work through the day, and think of how to make things better at night. Then I rush back to work and put my thoughts into actions.
