The e-commerce industry has been making headlines this month with household brands, including Myer, David Jones and Harvey Norman, all coming out with innovative plans for improving their online experience. This will come as no surprise, with e-commerce firmly on the rise here in Australia. According to the latest NAB retail sales index, online sales […]
The end of the financial year can be a stressful time for small businesses, especially if your finances aren’t completely in order. Unfortunately, that’s an all-too-common situation. A recent Xero survey found that three-quarters of Australian small businesses still store their receipts in shoeboxes. With the average Australian business churning through 100 receipts and invoices […]
How do you take $10,000 and turn it into $10 million turnover? Best ask Emily McWaters, the tenacious law school dropout who got her hands dirty, shrugged off the naysayers and – with a helping hand from her sisters – became one of Australia’s most successful e-commerce professionals. In 2003, Emily, then 20-years-old, quit […]
Congratulations! You’re in the final stages of setting up your ecommerce business and your product will soon be in the hands of eager customers. Now you need to decide how you want your customers to pay for the products they buy on your site. This involves finding a payment processing partner, the company responsible for handling […]
Customers are increasingly interacting with retailers through multiple ‘channels’ as part of a single transaction. Retailers that fail to offer a superior shopping experience, where their customers can move seamlessly between different channels, risk becoming obsolete, industry experts warned a recent forum’s attendees. Held at Sydney’s Radisson Blu Plaza Hotel on Wednesday, 18 May, the […]
Imagine you work as a developer for Etsy. In case you haven’t heard of Etsy, it is a marketplace where people around the world connect, both online and offline, to make, sell and buy unique goods. It has 1.5 million sellers, almost 22 million active buyers, and in 2014 it had gross merchandise sales of […]
It’s the usual, ‘textbook’ story. Fed up of the daily grind, many turn their backs on an employment contract for the freedom of being their own boss. It’s either-or; no risk or full risk. At least – that’s the conclusion most of us would jump to. But while some of us are willing to ‘take […]
Any traveller will appreciate what ‘culture shock’ feels like; that moment when we first set foot in an unfamiliar civilisation and realisation suddenly strikes: Our understanding of social cues, customs, behaviour, and communication have suddenly become defunct. These are our social navigation tools – tools we take for granted – until they’re no longer there […]
According to popular opinion, it’s not what you say, it’s what you do that is most important. And it’s a principle that appears to have a broad application according to a new Australian customer-insight start up that launched today. When most of us think of ‘market research,’ we think of surveys, focus groups or even […]
Research released by ecommerce platform, Selz has revealed that six out of ten working adults are either running a side business or thinking about it. Titled “The Side Business Phenomena,” the research surveyed working-age adults in the U.S., Australia and the UK and found that an average of 16 per cent were actively engaged in […]
