Tag: Kim Irvine

In a guest post for Dynamic Business, Kim Irvine looks at four ways to ensure you deliver the best customer service, every time.

In this case study, Zintel’s Kim Irvine looks at how a call recording service helped Moving Angels owner Jane Korn keep better track of her staff as her small business grew.

Everybody has their own preferences: speaking to a sales person, or doing their own internet research about a product? Customers are always going to have a preference about how they would like to contact a business. Some may like to fill in a form on a website and others may like to pick up the phone and call.

As more and more marketing opportunities become available to businesses both online and offline, it can be a difficult task to track if your budget is being spent wisely.