Good Guys trumps Retravision, Betta in customer satisfaction
The Good Guys is leading the electrical retail industry when it comes to customer satisfaction, according to new Roy Morgan research, beating out rivals Retravision, Betta Electrical and Dick Smith.
Customer touch points can be make or break
Danielle MacInnis blogs about locating your customer touch points to build your brand.
“The way your customers experience their journey with you, especially in a service based business, is such a powerful way to build brand loyalty and devotion – but so many businesses stuff it up.”
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