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Bunnings wins customer service accolade

Bunnings Warehouse has taken out the top honour at the inaugural International Customer Service Professionals awards (ISCP), thanks to its delivery on a range of customer service fronts.

Bunnings beat out a number of other major retailers and service providers to scoop the ‘People’s Choice Award’, which was announced on Friday 7 October to mark the end of International Customer Service Week.c

ISCP CEO Tricia Olsen said the awards prove that consumers notice companies that take customer service seriously, and view them positively.

“In an increasingly competitive business environment, Australian consumers expect high levels of customer service, and for their providers to be price competitive.”

Bunnings took out the top award because consumers said their staff are highly knowledgeable and approachable.

A number of other category winners were also announced at the event, including Telstra, for best customer service in the Telecommunications sector, and Commonwealth Bank, for the best service among Banks and Financial Organisations.

Other category winners announced include:

  • Banks & Financial Organisations – Commonwealth Bank
  • Airlines & Travel – Qantas Airways
  • Telecommunications – Telstra
  • Supermarkets – Woolworths
  • Energy – Origin Energy
  • Insurance – RACV
  • General Insurance – AAMI
  • Health Insurance – Medibank
  • Major Retail – Bunnings
  • Fast Food – Subway
  • Cars – Toyota
  • Government Services & Agencies – Australia Post

Organisations were judged on the basis of feedback from Australian adults collated by research consultancy AMR and customer experience experts, Feedback ASAP, who asked consumers which companies provide the best customer service in Australia across a range of industry sectors.

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Lorna Brett

Lorna Brett

Lorna was Dynamic Business’ Social Web Editor in 2011/12. She’s a social media obsessed journalist, who has a passion for small business. Outside the 9 to 5, you’re likely to find her trawling the web for online bargains, perfecting her amateur photography skills or enjoying one too many cappucinos. You can follow her on <a href="https://twitter.com/#!/dynamicbusiness">Twitter @DynamicBusiness</a>

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