Companies that keep customers on hold with irritating jingles, the radio or silence could be doing themselves out of business, communications specialist Comscentre says. Small to medium sized businesses are realising first impressions count and are turning to professional custom telephone greetings known as Message/Music on Hold (MoH). “Research has shown that the combination of […]
The best of the best focus on how they can provide value to the customer whilst the average retailer looks at the price of the product. Research around the world shows that price is not the main priority when customers go shopping.
One of the main challenges manufacturers and retailers have is establishing credibility with the customer. According to research the consumer is more likely to trust information received via their own research, on the web or from friends that from a salesperson. Some industries have an easier job of getting the credibility message across than other, […]
The latest Bank of Queensland Straight Talk Survey has found that even in the internet age, customers are most likely to vote with their feet when confronted with poor service. “Eighty-four percent of those surveyed said they would simply take their business elsewhere when dissatisfied with customer service,” Bank of Queensland Group Executive Daniel Musson […]
OBJECTIVE: To be the best customer service type person you can ever find! SCHOOL EXPEERENCES: I graduated in 2005! I treid to get into a college, but I decided that I didn’t really wanna do that. College is for people that aren’t self starters. I am a self starter. SKILLS: I can type really good, […]
Avoiding marketing mistakes isn’t easy in today’s business marketplace; which is at times a terrifying jungle where your competitors are hungry predators and your customers are the food source that’s a challenge to catch. To survive you can’t afford to make many marketing mistakes. So here are some common marketing mistakes you should look out […]
Chances are, like every business owner, you want to learn how to sell more. So what are the most important sales lessons all businesses should be following to increase sales? Here are some top expert tips to boost sales, across any business. HR Shiever, managing director, Citrix Online, Pacific region When it comes to growing […]
Web conferencing is an interactive tool that a growing number of SME’s are implementing in their systems as a way of improving customer service while cost cutting. Businesses are now able to reach customers far and wide without having to deal with lost productivity or with the cost of rising fuel, which is making physical […]
Web conferencing is an interactive tool that a growing number of SME’s are implementing in their systems as a way of improving customer service while cost cutting. Businesses are now able to reach customers far and wide without having to deal with lost productivity or deal with the cost of rising fuel, which is making […]
It’s alright to have a vision for your store, but you won’t get very far if employees don’t share, and believe in that vision. Richard Carter gives some tips on how to make sure employees understand where the company is headed. Every year, we spend thousands of dollars trying to get employee’s motivated to improve […]
