Tag: Customer Relations

Here’s a checklist of inspiration for aspiring exporters. Our collection of 50 favourite export case studies shows that there is no magic ingredient to making it to the world stage, but it certainly helps to get the basics right. Dave Gyles on Safaritrek International Exporting since: 2004 Key markets: Africa, Middle East, Asia. Founded 20 […]

Scientist and author Dr John Fleming shares his views on getting the most out of the employee-customer encounter. “Quality” is easy to measure and manage in some contexts, and extremely difficult in others. Businesspeople have a pretty good idea how to judge the manufacturing process that yields a snazzy new handheld device, for example. But […]