By Adeline Teoh · 17 June 2008 · Locked
Discover the surprising challenges businesses face in delivering quality experiences. Find out how to turn every employee-customer encounter into a winning moment.
Scientist and author Dr John Fleming shares his views on getting the most out of the employee-customer encounter. “Quality” is easy to measure and manage in some contexts, and extremely difficult in others. Businesspeople have a pretty good idea how to judge the manufacturing process that yields a snazzy new handheld device, for example. But […]
Tags: Customer Relations, Employee Relations, Improving Performance, John Fleming, Medium Sized Businesses