Your customers want humans, not chatbots, for anything important

By Avik Chouduri · 11 December 2025 · Expert

Your customers want humans, not chatbots, for anything important

Your customers are making a shocking demand

The stakes have never been higher for businesses. Can you afford to risk losing trust with your customers?

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Summary

CPM Australia research shows information accuracy now matters to 91% of consumers, up from 58% in 2016. The stakes have never been higher.

Tags: chatbot