#Behaviour
Office romances: what they can cost businesses
Personal relationships in the office can be expensive for employees and their employers in both a financial and reputational sense. In recent months there have been a series of highly publicised cases where big business has been hauled over the coals for its approach to the issue. But this can be just as costly for small […]
Introverts can be great public speakers
Author and advocate for introverts Susan Cain offers three tips for quiet types to master the art of public speaking.
How to create a positive attitude
A positive attitude is never automatic. You have to work at it! Here’s how to become a master of the mind.
To lead others, manage yourself
Any employee who has been working in a company for even a few weeks will form opinions about the competency and daily workplace behaviour of their manager – and this opinion will have a very significant impact on the level of engagement, motivation and commitment of that employee.
Are client pet peeves losing you business?
What happens if you are ruining your business by behaviours you didn’t even realise you were enacting? Pet peeves are what I am talking about. People won’t let you act out pet peeves over and over again; you will lose clients over this.
The top 5 failures when managing people
There are five main pitfalls to how businesses manage their people, and these errors cost Australian business owners millions of dollars and a huge amount of wasted time each year.
Positive steps to avoid employee management mistakes
Companies who do the right thing and address staff unhappiness with management will reap the rewards.
How to break the micromanaging cycle
As an accountant and a virtual CFO, I work with a lot of small business owners and one of the most common mistakes they are often guilty of is micromanaging their team and working ‘in’ the business rather than ‘on’ the business.
Two thirds of Australian managers have low self-awareness
Australian Managers have low-self awareness, drastically hindering individual and organisational performance according to research from Human Synergistics
How does your behaviour influence customer loyalty?
My question is, how is your behaviour impacting customer loyalty? I’m not talking about your behaviour with your customers but your behaviour with your employees.