New research suggests transactions between small businesses in Australia are worth $204 billion per year. Commissioned by American Express in support of Shop Small Month, which ends 30 November, The Economy of Shopping Small: Custom Counts report reveals small businesses in Australia source goods and services from 4.4 other small suppliers each month, with an average monthly spend […]
A collective of retailers, business associations and advocates this week launched Surcharge Free – a national movement urging businesses to end the practice of payment surcharges. This follows the commencement, earlier this year, of the Federal Government’s Competition and Consumer Amendment (Payment Surcharges) Act 2016, which bans excessive credit surcharging. Surcharge Free is spearheaded by […]
We’ve all heard the word ‘disruption’ being bandied around in a business context, but how does it really impact businesses and as its urgency increases, how can they respond to it? American Express recently explored this point with a major research study, capturing the views and practices of 250 CFOs from companies with revenues of […]
Given there are dozens of popular review websites for every type of business, you could be forgiven for thinking that consumers wield more power than ever when it comes to online feedback.
Although customer service standards remain below par in Australia, consumers have rated small businesses better than big organisations at delivering a positive customer experience.
With June 30 closing in, experts warn thousands of business owners may miss out on tax concessions and run of the risk of paying too much tax as EOFY confusion continues to reign.
Over 70 percent of small business owners who’ve embraced social media believe it has been a success and led to better customer relationships, according to a new survey.
Female business owners are leading the SME social media revolution, as their male counterparts fall behind in embracing and investing in these new channels.
Changing market conditions mean small business owners need to be more adaptable, and a survey has found those that manage this are enjoying greater financial rewards.
American Express has partnered with Servcorp to give its Business Charge Cardmembers access to office facilities nationally as well as a network of premier office locations around the world.
