Home featured Image Credit: DoorDash Featured Profile Featured DoorDash: Racing to win the deliveries war Clare Loewenthal September 14, 2021 Since entering the market in 2019, DoorDash has become Australia’s second-highest rated delivery service. And it’s not just meals: the company’s “Dashers” are also delivering groceries, pharmaceuticals, alcohol, haircare and pet products. Dynamic Business sat down with Rebecca Burrows, DoorDash’s Australian General Manager, to learn more about the platform’s strategy for the Australian market, how it differentiates itself from competitors and more. Despite your number one position in the USA, Australia is a very different market. Why was Australia chosen as your first country outside North America, and how does your local growth strategy differ from the USA? “We’ve just celebrated our second birthday in the Australian market. In those two years, we’ve had a rapid growth strategy that’s seen us add over 26,000 merchants to the platform and reach 80 per cent of Australia’s population across 48 cities and towns. “The interesting thing about the Australian market is that in the US, instant delivery is far more advanced in that most companies offer it, whether it’s food or furniture. In Australia, the concept of on-demand delivery in Australia is still relatively nascent. “Our strategy reflects that; there’s so much opportunity here for us to be a driving force in the market shift to on-demand delivery, so our focus has been on partnerships and cementing ourselves in the retail delivery space. Recently, we’ve partnered with multi-carrier shipping platform Shippit to