Gerald Chait blogs about how best to deal with complaints from customers left on your Facebook page.
“Facebook is an incredibly powerful medium for building a community that supports your business. But, Facebook also provides a public avenue for customers to air their concerns.”
We’re sure you’ve heard this before, but you really can’t be everything to everyone. This is particularly true for small businesses.
Reckon Limited’s Gerald Chait blogs about what the Australian Consumer Law means for business advertising.
“Some parts of the updated rules are obvious, such as use of the words ‘closing down sale’ – it is clearly misleading to have a closing down sale that lasts for three years. But there are others that are worth keeping in mind when deciding on your advertising campaign.”
Garald Chait of Reckon Limited blogs about the ‘single point of failure’ in business. What’s yours? And what can you do to better protect yourself and your business?
“First, he needs know what are the single points in his business are that could potentially ‘de-rail’ his plans if they stop functioning. If his business has a non-process driven or a non-collaborative culture he is likely to find several points.”
Gerald Chait blogs about SBR and what it means for small business.
“An SBR-enabled application translates your information into a language the government agency systems instantly understand and analyse; meaning you get immediate validation and quick responses.”
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