Adeline Teoh

Poor customer service is losing Australian businesses customers, particularly to the online space, according to Timothy Millett, director of training and development for i perform.

The NAB National Small Business Summit 2011 will see the launch of a new segment, The FIX IT Forum, where small businesses can highlight issues most important to them.

ON THE COVER: Graphic designer Yiying Lu of Walls360 on her infamous Twitter ‘fail whale’ and how it led to success.

Freelancer.com has launched the world’s largest crowdsourcing site for logo designers. More than 600,000 designers have signed up to the outsourcing website, making it the highest concentration of designers online.

The Reserve Bank has decided to leave the cash rate at 4.75%, announced RBA governor Glenn Stevens.

The World Health Organization (WHO) International Agency for Research on Cancer last week listed the signals from wireless devices, such as mobile phones, as “possibly carcinogenic”.

Location-based advertising and mobile phone vouchers will be the key to the future of advertising and promotions, according to a survey commissioned by navigation and location data specialists NAVTEQ.

A program designed to attract investment to the Gold Coast has resulted in a boost for the Queensland city’s economy to the tune of more than $100,000 day for the past two years.

Businesses that hire employees at the minimum wage will need to note that the Federal Minimum Wage has increased by $19.40 per week.

Social media has become a significant cyber threat according to the latest State of Security for Australian Businesses report, issued by global security software company Symantec.