Home topics technology Image provided by Xero Tech Tech Xero introduces genAI search for speedier answers Yajush Gupta October 13, 2023 Xero, the global small business platform, has introduced a cutting-edge Generative AI (GenAI) solution within Xero Central to enhance the delivery of swift and accurate support answers to its extensive user base. This innovation is the result of a collaboration with Coveo and harnesses the capabilities of GenAI. These generated responses are now accessible within Xero Central, the customer support and learning platform, marking a significant advancement in Xero’s GenAI initiatives, which were recently unveiled at Xerocon Sydney. A recent AI research endeavor by Xero, known as Future Focus AI, revealed that small businesses anticipate the most significant impact of AI in the next five years will be in support systems, such as customer service, chatbots, and help desk tools, coming in at 36%, just behind content creation at 38%. The GenAI-driven search function in Xero Central capitalizes on Coveo’s platform, integrating generative responses. When users enter a search query or question, they not only receive an answer but also a list of other pertinent content articles. These responses are generated from Xero’s extensive support content, authored by the Xero team. This streamlined approach allows customers to access the information they need without the hassle of sifting through content to locate relevant articles. Additionally, customers can refine their searches based on whether they are a small business, accountant, or bookkeeper, ensuring they receive the most pertinent answers. Nigel Piper,