Business moves fast these days. But if business is quick, social media is Usain Bolt. One little post spirals out of control and within a few hours, you have a full-on brand crisis. Don’t believe me? Just ask H&M. The fashion retailer recently found itself under fire for an ad that featured a black child […]
Consumers have become increasingly comfortable with providing personal data to brands in order to receive a personalised experience and seamless customer journey. However, recent news that Uber concealed a data breach affecting 57 million users and drivers for a year, demonstrates the rapid mistrust a brand can generate when it doesn’t adequately protect this data, […]
In 2017, we’ve witnessed numerous Customer Experience (CX) failures that have damaged the reputations of some of the largest companies in the world. From long call waiting times after a number of severe outages, to poor customer service ratings, and other critical service failures, there are a number of lessons to be learned if brands […]
There’s no doubting that the world of business is changing. The traditional model of large international corporates functioning in a singular, closed-door fashion is fast disappearing, with companies now open to collaboration or outsourcing. While previously big corporates, protected by expensive barriers of entry, were responsible for all “business problems” in-house, technology has now made […]
The Australian Competition & Consumer Commission (ACCC) says its only at the ‘tip of the iceberg’ in terms of its efforts to ensure small businesses are not subject to unfair contract terms. Since 12 November last year, when unfair contract terms laws were extended to small business contracts, the ACCC has taken successful court action […]
The Australian Taxation Office (ATO) has reminded 120,000 ride sharing drivers of their tax obligations over the past 18 months. Assistant Commissioner Tom Wheeler said the ATO is still working to educate ride sharing drivers, but now focus is shifting to drivers who are ignoring their obligations. “We know that most drivers do the right […]
The NSW Government is establishing a $150 million equity fund to allow it to ‘buy a stake’ in top performing businesses across the state, Deputy Premier John Barilaro has announced. Barilaro said the GO NSW Equity Fund, which is being established in partnership with First State Super, would see the Government take an equity […]
In the wake of Uber being stripped of its license to operate in London, the company’s newly-appointed CEO Dara Khosrowshahi has penned an open letter to Londoners, apologising for “mistakes” made by the ride sharing platform. On Friday, 22 September, Transport for London (TfL) informed Uber that it would not renew the company’s private hire […]
Networking with influential door-openers, eager to help female-led startups, helped the brains behind UrbanYou – an on-demand platform for household services – fast-track business growth, with their most recent feat being a $1m capital raise within the space of two weeks. To date, UrbanYou has facilitated over 20,000 services, totaling $3 million, for its 5000 […]
The question many business owners face is whether to use contractors and freelance workers or to hire staff. There are obviously a number of factors to weigh up before making a decision either way, but with the rise of the sharing economy, businesses are presented with a wide range of employment options, no matter what […]
