Businesses can now divert customer calls from fixed line to mobile when out of office. Vodafone has released a new system, Vodafone Unite, to ensure businesses can be in contact with customers all the time.
Primus Telecom today implemented a dedicated hotline to help customers affected by the ongoing floods in Queensland, providing a single point of contact where people can divert phone lines to an alternative number, receive speedy restoration of phone and internet services and apply to have their bills waived for the flood affected times.
The Telecommunications Industry Ombudsman (TIO) is increasing its powers by increasing the monetary limits on its decisions in relation to complaints about phone and internet services.
Companies that keep customers on hold with irritating jingles, the radio or silence could be doing themselves out of business, communications specialist Comscentre says. Small to medium sized businesses are realising first impressions count and are turning to professional custom telephone greetings known as Message/Music on Hold (MoH). “Research has shown that the combination of […]
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