#Telecommunications
Telstra faces $50m fine for engaging in unconscionable conduct
The Federal Court has ordered Telstra to pay a $50 million penalty for engaging in unconscionable conduct against Indigenous consumers.
How to use intuitive technology to gain customers and keep clients
Imagine calling your favourite business and it knows what you need without you saying a word. Ground-breaking intuitive technology recognises your phone number, remembers your name, your address, what you like and automatically predicts where to place your call. It can let a business know if you are a loyal regular caller or a pest […]
Small businesses will have dedicated Telecommunications Ombudsman Team
The Telecommunications Industry Ombudsman is pleased to announce the formation of a Small Business Team, commencing 1 April 2019 In the 2017 to 2018 period, complaints from small businesses increased 8.7 per cent to a 20,433 total. This increase was largely driven by issues including no action or delayed action by their service provider to resolve their […]
ACCC flags ‘industry wide problem’ around advertised NBN speeds following Telstra probe
Telstra will compensate around 42,000 customers after advising the ACCC that the maximum speeds promised by some of its National Broadband Network (NBN) plans could not be achieved in real-world conditions. Between September 2015 and November 2017, Telstra advertising a range of NBN speed plans including one that offered maximum download speeds of up to […]
Relationships crucial when going global
There has never been a better time for Australian companies to expand into Asia. Today, China is Australia’s largest trading partner for both imports and exports. Opportunities abound, as China now has the world’s largest middle class population which leads it increasingly towards a market for high grade goods and services. For example, China is […]
Fonebox founder Jordan Grives sells telco service provider for a reported $30 million
A multi-billion dollar NASDAQ-listed company has purchased Fonebox from founder and chief executive Jordan Grives for a reported $30 million. The deal with J2 Global means Grives, who started Fonebox in 2008 when he was 18, will continue with the Brisbane-based telecommunication company along with his 80 staff. He is also stablishing his own venture capital fund, Capital J Investments. “I see my […]
Don’t buy new technology for technology’s sake, acquire it to achieve business goals
We live in exciting time. It seems like every day a new device or application is launched that has the potential to change our lives and the way we do business. Unfortunately, most small businesses do not have the means to buy every single new innovation so they need to be pragmatic on where and […]
More Aussies taking own phones to post-paid plans
There are less Australians applying for post-paid plans with new mobile phone handsets, according to telecommunications data released by Roy Morgan Research.
Non-smart phone users: the forgotten market?
Around $1.7 billion a year is being spent by “traditional” mobile users, highlighting what could be an important customer sector going unmined by Australia’s telcos.
Entrepreneur bringing inbound calls home
At just 19 years of age, Jordan Grives found himself pitching his then brand new telecommunications service to C-suite executives at some of Australia’s most well-known companies.
Entrepreneur leaving the corporate life for good
After spending 15 years working for the big names in the telecommunications industry, a trip to Africa was the push Renee Bowker needed to follow her social entrepreneurial dreams.
German efficiency spells telco success
While some entrepreneurs set the bar at conquering just one country, others won’t stop until they’ve won over a continent.
Never miss that important business call
Optus and NEC Australia have joined forces to offer small and medium sized businesses a phone system and mobility solution that enables people to work smarter and faster by streamlining their communications.
Call for action on overcharging in telecommunications
Overcharging by telecommunications companies is rife, according to a draft discussion paper Hidden Overcharging in Telecommunications which seeks comment as to how to overcome overcharging in the industry.
Macquarie Telecom open contact centre in Sydney CBD
Business-grade telecommunications company Macquarie Telecom has announced its new plans for a $5 million contact centre in the Sydney CBD.