Australia’s only survey on fraud in the not-for-profit sector has revealed that the incidence of fraud among respondents has fallen over the past two years and involves relatively small amounts of cash or inventory when compared with large public and private companies. The 2010 survey, conducted biannually by leading national accounting and advisory firm BDO, […]
The latest Bank of Queensland Straight Talk Survey has found that even in the internet age, customers are most likely to vote with their feet when confronted with poor service. “Eighty-four percent of those surveyed said they would simply take their business elsewhere when dissatisfied with customer service,” Bank of Queensland Group Executive Daniel Musson […]
Consumer research commissioned by out-of-home media firm oOh!media sheds light on how advertising works in a retail environment with 83 percent of respondents saying they were affected by price discounts, while almost two-thirds say they stick to regular brands and just over half are after convenience. The How We Really Shop survey revealed that consumers […]
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