#Repeat Business
How repeat customers improved my business
“Repeat business is both an honour that confirms you’re doing something right, and a reminder to push yourself to keep serving the people who love what you’re doing,” says entrepreneur Kyla Kirkpatrick. Here, she shares her secrets to earning repeat business. It has been 10 years since I started The Champagne Dame and I am […]
Small retailers urged to trial not surcharging ahead of next year’s ban on excessive fees
In May, this year, the Reserve Bank of Australia released a new surcharging standard, which introduced a ban on excessive surcharges. The ban, which is being enforced by the Australian Competition and Consumer Commission (ACCC), commenced for large retailers this month but all other merchants have until 1 September 2017 to comply with it. Dynamic […]
How to create repeat business
Businesses that develop a reputation for being excellent in an area that their industry is frowned upon for will gain far more repeat business and help grow their customer base through referrals – customers will hardly be able to wait to tell their friends.
Keeping your existing customers engaged and delighted
If most small businesses spent even half as much time, effort and resource into retaining their existing customers as they do to win over potential customers, their business would see a great difference in sales.