#E Tailers
Winning talks customer service & jumping online
Appliances Online was awarded the honours of Best Customer Experience and Best Site Optimisation and Design at the Online Retail Industry Awards (OIRA’s) on Tuesday night, and CEO John Winning has told Dynamic Business his company’s success is due to its focus on customer service.
Retailers enjoy sales jump in virtual shopfronts
OfferMe, known for its integrated group buying and online store platform, has reported its retailers’ online stores are now generating more sales than do their daily group buying deals.
How online feedback is helping retailers survive and thrive
One can easily describe the current retail market as “it was the best of times; it was the worst of times”. On one hand, retailers are being slammed from a number of directions, but on the other, internet activity has doubled in the last 4 years and will directly contribute $70 billion to the economy within 5 years.