#Dispute Resolution
Alternative Dispute Resolution: How SMEs can gain from ADR while settling disputes
Toby explains the most common ADR clauses in commercial contracts, and best practises for writing them.
Howard Govt veteran Helen Coonan will chair authority tackling SME financial complaints
The Federal Government will appoint former senator Helen Coonan as the inaugural chair of the Australian Financial Complaints Authority (AFCA), established to provide small businesses and consumers with access to a free, fast and binding dispute resolution service for financial complaints. [Related: New Financial Complaints Authority will improve small businesses access to justice] Minister for […]
NSW Government’s Dispute Resolution Unit growing in popularity
The NSW Government’s Dispute Resolution Unit (DRU) has handled over 37,000 enquiries over the last three years according to new data. The number of enquiries from small businesses has increased each year over this period. Minister for Small Business John Barilaro said new data shows how the government is sparing small businesses from the burden […]
SMBs win greater access to dispute resolution
Small businesses will now have greater access to dispute resolution for resolving complaints against APRA-regulated superannuation funds.
Handling the complaints of the nation
Jo Ucukalo is the entrepreneur handling the complaints on the nation with her rapidly-growing business, Handle My Complaint. As the star of this week’s Friday Entrepreneur Fix, she reveals how SMBs should be managing disputes from customers.