Tag: Daniel Kahneman

With holiday season upon us, there’s no better time than now to get stuck into a few books. To see you through Christmas, and leave you ready to take on 2017, I’ve rounded up some of my favourite books. Not all of these books are strictly business-related, but all are instructive in their own way. Without further ado… 1)      Connect by John Browne. Drawing from […]

We all want our customers to be raving fans. To refer us their friends and loved ones and generally be advocates for what we do. It is commonly thought that the key to generating raving fans is to give them an amazing customer experience.