#Complaints
Small businesses will have dedicated Telecommunications Ombudsman Team
The Telecommunications Industry Ombudsman is pleased to announce the formation of a Small Business Team, commencing 1 April 2019 In the 2017 to 2018 period, complaints from small businesses increased 8.7 per cent to a 20,433 total. This increase was largely driven by issues including no action or delayed action by their service provider to resolve their […]
Small business generates complaints aplenty
While running your own business means you get to be your own boss, it doesn’t quite mean there’s nothing to complain about.
How to turn a customer complaint into a win-win
Disputes with customers can be costly, but a complaint that’s dealt with effectively can actually be an opportunity to help your business.
The risk of the ignoring the elephant in the room
Rick Mapperson blogs about the need to address the ‘elephants in the room’ that may be impacting your business. “In your business it is an obvious problem or risk that no one wants to address or discuss. Instead, you pretend it is not there and occupy your time with other issues rather than deal with the looming big one.”
Complaints are gifts
I often think it’s odd that the word ‘complaint’ has such negative connotations, because in business, a complaint can give you a positive direction for free. When a customer complains, it gives you a chance to find out what’s going wrong in your business and try and prevent it from happening again.