Four years ago, Sydney’s Frank Andrews began to transition away from a nearly 20-year career in the banking sector, where he was earning a six-figure sum, to pursue his passion for coffee roasting as a legitimate business. With limited hospitality experience, he faced an uphill battle – especially considering the fiercely competitive nature of the local café […]
Welcome to the digital age, where Point of Sale (POS) software and similar applications have become the new norm. Not surprisingly, these have changed the way consumers shop – in a radical way – over the past five years. It has also meant that the retailers, particularly small businesses, have had to adapt in order […]
In today’s always-on, always connected world, the swift and immediate provisioning of goods and services is no longer a nice-to-have, but an absolute necessity. Small business owners, just like consumers, are becoming far more empowered, connected and informed than ever thanks to the accessibility of information anytime, anywhere. The result? They enjoy almost infinite variety […]
Fintech investment in the Asia-Pacific has experienced momentous growth, ballooning from around US$880 million in 2014 to almost US$3.5 billion in the first nine months of 2015, according to a recent report from Accenture. Customer expectations are behind much of this investment. Consumers are no longer distinguishing between online and offline worlds—they expect their financial digital […]
Business customers are less satisfied with their banks than personal customers, the latest Roy Morgan Business Single Source survey revealing a further drop in the satisfaction level during the month of March.
Industry Super Australia is calling for banks to be penalised for offering business banking deals aiming to see employers switch their employees’ superannuation contribution to bank-owned funds.
SEEK’s latest Labour Market Report has revealed a strong growth in the Banking and Financial Services industry, which saw a 17 per cent year-on-year growth in the amount of job ads for the sector in February 2015.
Satisfaction levels increased by 0.3 per cent from December 2014 to January 2015, hitting a 19-year high of 82.9 per cent. This marks a 1.3 per cent increase over the last 12 months.
Bendigo Bank has today launched what they claim to be a first in Australian banking, a 24/7 business banking app designed for the bank’s business customers.
Personal banking customers experienced a 1.1 per cent rise in satisfaction in the last 12 months, pushing satisfaction levels recorded in the Roy Morgan Research Consumer Banking Satisfaction Report to an almost 18-year high.
