Loren Webb
Let’s talk: How to attract and retain loyal customers
Without customers, there is no business, and retaining and attracting loyal customers has never been so important, with the coronavirus outbreak really testing the sustainability, agility and adaptability of many companies. We often talk about the importance of customer experience and service, but what exactly are the secrets behind achieving it, particularly this year with […]
Let’s talk: Interviews
When carrying out interviews, what are the best questions and strategies you use to determine whether the candidate is really the right person for the role? Is there a standard set of questions that works best, or is each individual and role unique in its approach? Today we are asking the experts and business leaders […]
How to use intuitive technology to gain customers and keep clients
Imagine calling your favourite business and it knows what you need without you saying a word. Ground-breaking intuitive technology recognises your phone number, remembers your name, your address, what you like and automatically predicts where to place your call. It can let a business know if you are a loyal regular caller or a pest […]
Urban planner calls for more self-contained, walkable neighbourhoods post-covid
New research shows that 3 in 4 working Aussies are enjoying not having to commute to work since the covid-19 outbreak disrupted normal office work; as a result, urban planner Mike Day, is calling for more self-contained, walkable neighbourhoods. At the height of the pandemic, 46 per cent of employed Australians were working from home. […]
Let’s talk: Keeping the culture
Culture is often talked about as one of the most important things to ensure a successful company. Without a positive work culture, employees are understandably less motivated, inspired and productive, leading to a loss in sales and growth further down the line. Start-ups are renowned for having a great culture. Their agility gives them the […]
v2food makes supermarket debut in Drakes
Australian plant-based meat startup v2food today announced its long-awaited supermarket debut. v2food is a new, innovative Australian company committed to making delicious food that is good for the planet. Developed with over 100 years of CSIRO food & science research and with powerful collaborations within the food industry, v2food will play a pivotal role in […]
Legal startup Immediation works with VCAT to move disputes online
Australian online dispute resolution platform, Immediation, has recently announced a new arrangement with the nation’s busiest tribunal, the Victorian Civil and Administrative Tribunal (VCAT). The news comes less than two months after winning an arrangement with Australia's top courts: The Federal Court of Australia, the Family Court of Australia and the Federal Circuit Court. The […]
Let’s talk: Technology and business
Technology advancement has never been more important than in 2020, with the pandemic revealing the true importance of digital transformation and efficiency. Businesses with solid technology support in place were able to move to a WFH model much more seamlessly than those without, which of course, will have had not-so-great knock-on effects further down the […]
Stone & Chalk acquires Ribit, digital matchmaker for students and businesses
Stone & Chalk, Australia’s largest emerging technology incubator and impact network, today announced that it is to take on Ribit, a digital student job and internship matching platform that was set up by CSIRO’s Data61, the digital specialist arm of Australia’s national science agency. Ribit was launched by CSIRO in 2016 with funding support from […]
Let’s talk: Running a retail business
Covid-19 has reshaped retail and given business owners in the industry many unprecedented challenges so far this year. As shops on the high street were forced to close overnight under lockdown rules, consumers switched behaviours and eCommerce saw a huge uptake. What have been the pros and cons for retail businesses considering the circumstances of […]
What the government changes to JobKeeper mean for business owners
The government has released more detail about the much-anticipated changes to the JobKeeper program. In a press conference, the Prime Minister, the Hon Scott Morrison and the Treasurer, the Hon Josh Frydenberg announced a new and more targeted version of the JobKeeper program will commence from October 2020. The changes will take effect from 28 […]
Why all business owners need to record phone calls
Telecommunications expert and CEO of Captivate Connect, Mark Horwood, talks us through why all business owners should record their phone calls with customers. State-of-the-art technology is revolutionising the telecommunications industry and offers business owners a valuable opportunity to improve accountability, productivity and customer satisfaction. Telecommunications expert Mark Horwood said business owners, staff and customers should […]
Self-funded startup to global market entry, Hubbed’s growth story
From a self-funded startup to a booming pick-up and drop-off (PUDO) parcel network that is capturing local market share, Hubbed is launching in nine overseas markets and has created a challenge for global entrants. Since Hubbed launched in 2014, the network has grown to more than 2000 locations, has captured significant market share, has launched […]
Let’s talk: Fear of starting a business
In today’s Let’s Talk we are discussing the fear that comes with starting a business with different founders who have been there and come through it. When starting entering into any new chapter, challenge or unknown territory in life, fear is a natural emotion that arises. This is particularly the case in entrepreneurship where you […]
Diversity at the top will help businesses in challenging economic times
Diversity and a rich blend of skills and experience in the leadership team is likely to stand businesses in good stead as they regroup and rebuild in the wake of the coronavirus crisis, writes BlackLine executive, Claudia Pirko, Regional Vice President ANZ. What a difference a few months makes. The world has changed immeasurably since […]
Let’s talk: The ups and downs of franchise businesses
Franchise businesses, although sharing many qualities with non-franchises, have their own unique ups and downs that come with the relationship of the existing brand and business model. There is support and systems in place, which can provide a great growth trajectory, but on the other side of that, it can lack the flexibility that entrepreneurs […]
ATO ‘debtor crisis’ expected in September
New research indicates that the Government might face a wave of ‘tax debtors’ within the Australian business community when the stimulus and wage subsidies end in September. This is because, even before the nationwide shutdown – when the economy was fairly healthy – 25 per cent of businesses could not find the cash to pay […]
“If you meet the digital needs of Gen Z, you meet the needs of the world”
Gen Z, born between 1996-2015, is the most Internet-dependent generation, with their digital fluency positioning them in firm first place in technology use across all generations. This was recently observed in the third annual, international study of Gen Z, conducted by The Center for Generational Kinetics and commissioned by WP Engine. Why Gen Z and their digital fluency […]
Barayamal accelerator programme – and $50,000 funding – open for First Nations entrepreneurs
First Nations entrepreneurs can now apply for the Barayamal accelerator programme and access $50,000 in grant funding. After running the world’s first Indigenous Accelerator in November 2016, Barayamal is now running its second accelerator program in Victoria on the 7th September 2020 – thanks to LaunchVic. Barayamal believes that First Nations Entrepreneurship can change the […]
National financial adviser group: “Retail has chance to re-focus on what matters”
With Australia in a recession, most businesses are dealing with a range of unexpected challenges, but founder of the national Certainty Advice Group says that the retail industry has a chance to re-focus on what matters at this time. The national Certainty Advice Group advisers say there are a number of basic steps retailers are […]
Australia-China trade tensions: The way forward
Australia needs to think about how to strengthen relations in the region so it benefits from trade in a COVID-19 world, says Professor Heng Wang, co-director of UNSW Law’s China International Business and Economic Law (CIBEL) Centre. The way forward for trade between Australia and China is through the Regional Comprehensive Economic Partnership (RCEP) alongside the […]
What is ‘sustainable’ investing? Buzzword or problem solver?
What is ‘sustainable’ investing? Is it a buzzword used to lure socially-minded investors, or our best bet for tackling humanity’s greatest challenges? When executed properly, it’s more likely to be the latter. But before we dive into this growing trend, let’s first sort out the semantics since there are many terms used interchangeably (which don’t […]
Free ebook: How to manage the new changes at work and train employees
Dynamic Business and ELMO Cloud, HR & Payroll have partnered together to create a free ebook for business leaders and managers on how to manage all of the changes at work, and for navigating training and learning during this time – something that is of particular importance and relevance at the moment. The pandemic has […]
How to be a real ‘disruptor’ in a traditional industry
'Disruption,' 'disruptors' and 'disruptive' are words that we hear a lot in the business and entrepreneur world, but how many founders and entrepreneurs actually qualify for the label of 'disruptor?' Truly innovating and challenging a traditional way of doing something is disruptive, and so traditional industries typically have the most potential for disruption – i.e […]